Privacy Policy

Effective date: 2025-09-26

Micronica (“we,” “us,” “our”) provides industrial electronics diagnostics and repair services in Canada. This website is intended for Canadian residents and businesses.

1) Scope

This policy explains how we collect, use, disclose, and safeguard personal information under Canadian privacy laws, including PIPEDA and applicable provincial laws (e.g., BC/AB PIPA, Québec Law 25). We do not target residents outside Canada.

2) What we collect

Information you provide

  • Contact/enquiry details (name, company, email, phone), message content, urgency, equipment details, attachments (e.g., photos).

  • Optional consent checkbox and your acknowledgement of our Privacy Policy.

Automatic/context data (forms & site use)

  • Page address and section where the form was submitted, referrer URL, campaign parameters (UTM source/medium/campaign/term/content), device type (desktop/tablet/mobile), browser language.

  • Basic analytics and server logs (IP address, browser, timestamps) for security and diagnostics.

We do not collect sensitive personal information.

3) Why we use your information

  • To respond to enquiries, provide quotes, triage/diagnose, repair, and return equipment.

  • To communicate about your request and project status.

  • To improve site performance and understand how enquiries reach us.

  • To protect our services (fraud/spam prevention, security) and meet legal/regulatory obligations.

4) Consent

By submitting a form or contacting us, you provide consent to use your information for the purposes above. You may withdraw consent at any time (see Contact Us). We may rely on implied consent where appropriate (e.g., when you email us about a repair).

5) Cookies, analytics & spam protection

We use necessary cookies for site operation and may use analytics tools (e.g., page stats) to understand site usage. Our forms may use Google reCAPTCHA to block spam; Google may collect device/usage data to provide this service. Google’s policies apply:

You can control cookies through your browser settings. Blocking certain cookies may affect site functionality.

6) Sharing & cross-border transfers

We do not sell personal information. We may share information with:

  • Service providers who help us operate our website, email, hosting, backups, security, analytics, and form processing (some may be outside Canada, e.g., the U.S. or EU).

  • Professional advisors and insurers (as needed).

  • Authorities, where required by law or to protect our rights.

Where information is transferred or stored outside Canada, it may be subject to foreign laws and lawful access by courts or authorities in those jurisdictions.

7) Retention

  • Enquiries/quotes/triage notes: typically 24 months for reference and continuity.

  • Customer/project and billing records: retained as required by Canadian tax and corporate law (generally 7 years).
    We keep information only as long as needed for the purposes above or as required by law, then securely delete or anonymize it.

8) Security

We use reasonable administrative, technical, and physical safeguards—such as TLS encryption in transit, access controls, and least-privilege practices—to protect personal information. No method is 100% secure; please avoid sending sensitive data unless necessary.

9) Your rights

Subject to legal limits, you may request to:

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Withdraw consent to our use of your information (we will advise if this affects our ability to assist).

  • Complain to a privacy regulator if you are not satisfied with our response.

Primary federal regulator: Office of the Privacy Commissioner of Canada (OPC). Provincial regulators may apply in BC, Alberta, and Québec.

10) Children

Our site and services are intended for businesses and adults. We do not knowingly collect information from children.

11) Third-party links

Our website may link to third-party sites. Their privacy practices are their own; please review their policies.

12) Changes to this policy

We may update this policy from time to time. The “Effective date” above reflects the latest version. Material changes will be noted on this page.

13) Contact us

For questions, access or correction requests, or to withdraw consent:

Micronica – Privacy Contact
Email: PRIVACY@MICRONICA.CA
Phone: +1 (XXX) XXX-XXXX
Mailing address: MICRONICA, [STREET ADDRESS], [CITY], [PROVINCE], [POSTAL CODE], CANADA